What is Salesforce Cloud?
Generate a 32% more customer satisfaction thanks to the most complete customer support software: Salesforce Service Cloud
Service Cloud is one of the components of the Salesforce Customer 360 platform, which will allow you have a 360-degree view of your customers and thus achieve smarter, faster and more personalized attention. With Service Cloud, you can automate service processes, optimize workflows, share relevant information to transform your service agents' experience, and provide support through a variety of channels anytime, anywhere.
Faster support is more satisfying for the customer, and saves your company money. The purpose of Service Cloud is to provide your company and your agents with the right systems to resolve cases quickly and easily.
Benefits of Salesforce Cloud
Help your service teams work harder fast, no matter where they are.
Resolve cases faster using a suite of intelligent productivity tools, giving agents a complete, shared view of every customer and interaction.
Provide instant support with self-service portals.
Expand your support efforts by connecting customers with self-service resources: such as articles, account information, and online community support. Create and make common questions and answers available to your customers to find answers instantly. Incorporate AI-powered chatbots to quickly resolve customer issues.
Offer customer service on any channel and 24 hours a day, 7 days a week.
Be available to customers on the moment they need it on the channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger and chatbots integrated with artificial intelligence technology.
Work more strategically with built-in artificial intelligence
Automatically route work, eliminate Manual data entry and contextual recommendations to service teams with artificial intelligence. Engage customers instantly with intelligent chatbot support.