TeamViewer Assist AR

Increase your strength Work Remote support for anyone, anywhere, anytime

TeamViewer Assist AR is a comprehensive and scalable solution that serves all customers based on their business needs. It offers real-time support for your clients or technical service. Imagine a worker in France repairing and a production machine that has been created in Germany or Japan. Getting an expert on site can take days at considerable cost. Using TeamViewer Assist AR, the expert manufacturer can remotely guide the technician through augmented reality.

• Improve resolution times, avoid unnecessary visits and reduce costs
• Prolong the life of machinery with guided prevention maintenance
• Record the sessions support for future training and transmission of knowledge
• Reduces human errors and avoids loss of time due to broken machinery
• Helps customers solve problems

Benefits:

• Resolve issues faster: Allows technicians and customers to get instant support from experts with interactive video and support calls and minimizes lost business time.
• Accelerate knowledge transfer: Train junior technicians faster by allowing seniors to guide them remotely and record important sessions for future training and faster knowledge transfer fast.
• Reduce Costs: Reduce travel costs by minimizing on-site visits with expert remote service help for technicians and customers.
• Improve processes and operations: Improve processes and operations with the exchange of dynamic and contextual information through peer-to-peer collaboration in sessions with remote support with AR.
• Stay secure: All remote sessions are AES-256 bit end-to-end encrypted, complying with SOC2, HIPAA/HITECH, ISO/IEC 27001, ISO 9001:2015 and the GDPR law.
• Innovative business models: Bet on innovation and expansion of your Service Level Agreements (SLA) with RA remote support. Digitize and optimize service processes such as after-sales and dealer support.